Telehealth has become a core part of general practice — but it is also one of the most misunderstood and incorrectly billed  areas of Medicare. Many compliance issues don’t come from intentional misuse, but from assumptions that if a consult happened, it must be billable . That isn’t always the case. Below are the key situations where telehealth cannot be billed under Medicare , and why those restrictions exist. 1. No Established Clinical Relationship (where required) Telehealth items require...

From 1 July 2025 , Medicare is rolling out a major overhaul of how care plans are managed and billed. The new framework—known as the GP...